Play responsibly,
stay safe always
xbajy believes gaming should be a source of enjoyment — never a source of stress. We are always here to help you keep your experience healthy and in control.
What is responsible gaming and why does it matter?
Online gaming is a form of entertainment. But when it goes beyond fun and starts to have a negative impact on your time, money, or relationships, help is needed. At xbajy, we treat responsible gaming as the foundation of our platform.
Responsible gaming means keeping to your budget, managing your time, and having the courage to take a break when needed. xbajy provides you with the tools to manage your own gaming experience.
Remember — if gaming ever becomes a source of stress, anxiety, or financial difficulty, it is no longer entertainment but a cause for concern. It is important to take the right steps in that situation.
Warning Signs
- Spending money beyond your budget
- Playing repeatedly to recover losses
- Hiding your gaming from family or friends
- Feeling unable to stop playing
- Gaming affecting your work or studies
- Borrowing money to place bets or make deposits
Your protection tools
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit on your account. Once the limit is reached, the system will automatically stop accepting further deposits, protecting you from overspending.
Time-Out
Use the Time-Out feature if you want to take a temporary break. Your account can be suspended for any period from 24 hours up to several weeks.
Self-Exclusion
If you feel you need a longer break, activate self-exclusion. During the set period, you will not be able to log in to your account and no promotional emails will be sent to you.
Set Betting Limits
Set a maximum amount you can bet per session. Once a limit is set, reducing it takes effect immediately; increasing it requires a waiting period of a few days.
Reality Check Reminders
Automatic reminders are sent at set intervals — letting you know how long you have been playing and how much you have spent. This helps you make decisions with a clear head.
24/7 Support Team
xbajy's live chat and email support is available at any time of day in Bengali and English. If you are concerned about your gaming, speak to us right away.
Age limits are strictly enforced
xbajy is for users aged 21 and above only. Minors are strictly prohibited from opening an account or participating in gaming. If age verification shows a user is below the permitted age, the account will be closed immediately and the balance will be returned. Parents and guardians should enable parental controls on devices used by younger family members.
How to activate self-exclusion
Log In to Your Account
Go to the xbajy login page and sign in to your account using your credentials.
Go to Account Settings
Click the profile icon and find the "Responsible Gaming" section.
Select the exclusion period
Choose 30 days, 6 months, or 1 year — whichever suits your needs. For a longer exclusion, contact our support team.
Confirm and complete
Confirm your decision. Once exclusion is active, you will receive a confirmation and the account cannot be reactivated before the set period ends.
Get Support
If you are experiencing any issues with gaming or need help with the self-exclusion process, contact our team directly. We are ready to assist in Bengali and English, 24 hours a day, 7 days a week.
Core principles of responsible gaming
Play for entertainment
Always treat gaming as a source of fun. Never play to recover losses or to earn money quickly.
Set a budget
Decide how much you will spend before you start playing. When you reach that limit, end the session — regardless of the amount.
Manage your time
Set your own time limits. Take breaks rather than playing for long stretches, and spend time with your family.
Only play when you are in a good headspace
Avoid gaming when you are stressed, anxious, or upset. Your ability to make good decisions is reduced in those states.
Know your deposit and withdrawal limits
At xbajy, the minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. These limits give players the option to play with small amounts, which helps with budget management.
At the same time, you can set your own deposit limit on your account. For example, if you want to spend a maximum of ৳5,000 per month, lock that amount in your account settings.
Deposits are accepted via bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). Withdrawals are generally completed within 1 hour.
Remember — reducing a deposit limit takes effect immediately, but increasing it involves a short waiting period. This policy protects you from making decisions based on impulse.
Tips for low-risk gaming
- Never bet with borrowed money
- Resist the urge to keep going after a win — stop as planned
- Do not place larger bets out of frustration after a loss
- Talk openly with people close to you about your gaming habits
- Do not share your account, especially with minors
- No strategy guarantees a win — gaming always carries risk
Need help? We are here for you
Chat with us on live chat
xbajy's live chat support is available 24 hours a day, 7 days a week. If you have any concerns about gaming or need help using any of the tools, start a chat directly. Our trained team is ready to assist in both Bengali and English.
Contact us by email
If you want to discuss something in detail, write to us by email. We will help you with self-exclusion requests, account closure, or any responsible gaming matter.
Enjoy gaming safely
Play responsibly at xbajy and enjoy our wide game lobby.
Visit the FAQ page for any questions or contact us directly via live chat.