xbajy's Privacy Policy

xbajy ("we", "our", "platform") provides a safe, reliable, and transparent online gaming service for players in Bangladesh. Protecting your privacy is our top priority. This Privacy Policy ("Policy") explains what information we collect when you use xbajy's website (xbajy.lat), how that information is used, who it is shared with, and how you can maintain control over that information.

By registering on our platform or using our services, you are agreeing to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team with any questions.

We collect specific types of information to provide you with the best service and to ensure the security of the platform. These categories are described in detail below.

2.1 Personally Identifiable Information

We collect the following information during account registration:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — our platform is for those aged 21 and above only)
• National ID or passport number (when identity verification is required)
• Mailing address

2.2 Financial Information

We collect the following to process deposits and withdrawals:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts

Financial information is always protected through SSL encryption and is never sold to third parties.

2.3 Technical and Usage Information

Information collected automatically for platform improvement and security:

• IP address and device type
• Browser version and operating system
• Session duration and page visit information
• Information obtained from cookies and similar tracking technologies
• Gaming activity and preference information

xbajy never collects your information unnecessarily. The specific purpose for each piece of information is stated below:

3.1 Service Provision and Account Management

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Storing gaming history and balances
• Managing VIP rewards and cashback programs

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Identifying suspicious financial transactions
• Ensuring age verification (enforcing the 21+ policy)
• Applying responsible gaming limits

3.3 Communication and Support

• Providing 24/7 live chat and email support
• Notifying users of important account updates
• Assisting with technical issue resolution

3.4 Service Improvement

• Improving platform performance and usability
• Planning new games and features
• Personalizing the user experience

xbajy may share your information with third parties in limited and specific circumstances. Each of these cases is clearly described below.

4.1 Payment Processors

To complete financial transactions, the minimum necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket, and with authorized banks. These third parties are governed by their own privacy policies.

4.2 Technology and Service Partners

For platform operations, activity-related information may be shared with technology infrastructure providers and game software suppliers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi) — but only to the extent that is essential for providing the service.

4.3 Legal Obligations

If providing information is required under a valid legal claim or government directive, xbajy may provide information to the relevant authority in compliance with applicable law. In such cases, we always follow a policy of sharing only the minimum necessary information.

4.4 Business Restructuring

In the event of a merger, acquisition, or business transfer, xbajy may transfer relevant information after notifying users in advance. The new entity will be bound to comply with this same Privacy Policy.

The xbajy platform uses cookies and similar technologies to improve your experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions, language preferences, and security features.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect platform usage statistics to help improve the service.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. Please note, however, that disabling essential cookies may prevent some core platform features from working properly.

xbajy has adopted industry-standard technical and administrative measures to ensure the security of your information.

6.1 Technical Security

• SSL/TLS encryption — for all data transfers
• At-rest encryption — for stored sensitive information
• Firewall and intrusion detection systems
• Two-Factor Authentication option
• Regular security audits and vulnerability testing

6.2 Data Retention Period

We retain your information only for as long as necessary:

• Active account information: for the duration the account remains active
• Financial transaction records: as required by applicable legal requirements
• After account closure: minimum necessary information for a limited period

xbajy believes you have clear rights over your personal information. We respect the following rights:

7.1 Right of Access

You may request a complete summary of the information we hold about you at any time. Submit this request by email to [email protected].

7.2 Right to Rectification

If your information is incorrect or incomplete, you can correct it through your account settings or via the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7.5 Right to Portability

You may request your information in a structured, machine-readable format.

To exercise any of the above rights, email [email protected]. Our support team is available 24/7 in both Bengali and English.

xbajy strictly does not provide services to anyone under the age of 21. We do not knowingly collect or process information from anyone under 21. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

xbajy primarily serves players in Bangladesh. However, because we work with technology infrastructure and game software providers, some information may be processed on servers outside Bangladesh.

Wherever your information is processed, the security standards described in this Privacy Policy always apply. SSL encryption and applicable data protection standards are ensured for all data transfers.

xbajy reserves the right to amend this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after changes are made will be taken to mean that you have accepted the terms of the new policy. You are advised to check this page regularly.

This Privacy Policy has been drawn up in accordance with applicable international data protection standards and guidelines. If you have any concerns or complaints regarding your information, please contact our support team first.

We believe that most issues can be resolved through direct communication. Our support team is available 24/7 at [email protected].